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The Ferrari boss added: "He's been a bit frustrated in Monaco for a couple of years now and for sure Saturday was tough.
"It was tough first to lose the pole position for one tenth or something like this, to lose the first row for two hundredths, and then the call.
"What can I do else than apologise on behalf of the team and to understand how we can do a better job, and to improve the communication between the pit wall and Charles in this condition, but on both sides.
"I think it's also due to the circumstances where it's happened, into the tunnel and so on. But, we have to avoid to try to find excuses because it's the worst way if you want to improve, we just have to correct."